Exchange and return of goods

Dear customers, we always try to be helpful when dealing with exchanges and return of goods. To make the process of exchange and return as smooth as possible, it is necessary to keep in compliance with our Terms and Conditions. Summary of the most important information and instructions you will find under the link Return and exchange of goods. What is necessary:

1. Send the goods back within the statutory period of 14 days.

2. Send the goods to the correct address, which is: SOFA Dog Wear PRODUCTION, s.r.o. Strojírenská 259/16, 155 21 Praha 5 - Zličín. If the goods will be sent to a different address, you will cover the costs for resending.

3. Send the goods in apropriate packaging. If you received the goods in a box, then it is necessary to send it back in a box aswell. In plastic or paper envelopes plastic elements like buckles or zippers may be damaged.

4. Send the goods in such condition that it is fit to be sold again, ie. clean but not washed (!), without smell or hair on it. If the goods are not fit for reselling then we can not refund you full price.

5. Fill out the appropriate form, which helps us to find all the necessary information.

Thank you for understanding, your SDW Team.

Dear customers! For choosing the right size, please, take attention to the basic informations about sizes. If you are still not sure about the size, you can ask us by e-mail or call to +420 734 493 214. Thank you!

The detailed shemes with real sizes for each model are under the construction - comig soon!

If the chosen size won´t fit, don´t worry, we can change it!:)

Since 10.05.16 Susanne Anderl (with Vici Design) holds the position of the exclusiv representativ of SOFA Dog Wear trade mark for Germany and offers not only customers, but in future also German resellers an easy way of shopping per webshop.

You can order SDW products also in Norway from our new seller Hous of Dogs: www.houseofdogs.no

Dear customers, please note that according to our Terms and conditions we do not offer the bank transfer as a regular way of payment to customers from other countries. The bank transfer is possible only for czech customers. Customers form other countries can pay only by credit card or per Paypal.

We are entitled to reimbursement for costs incurred due to non-compliance with our Terms and conditions (bank fees) of 9,00 EUR VAT including.

Thank you for your understanding.